Frequently Asked Questions
We've made using WAVE easy and intuitive because we believe your focus should be on your family, not learning how to use complicated technology.
Please review the FAQs below if you have any questions.
Don't see what you're looking for, please contact us.
WE WATCH OUR SWIMMERS. WHY DO WE NEED WAVE?
A drowning can happen in just seconds. It is typically silent and without noticeable movement or actions by the victim. In reality it's nothing like what is depicted in movies or on TV. To most people a drowning victim simply looks like a person swimming or playing underwater. This makes it very difficult to detect, even for trained professionals.
WON'T THE w10 MAKE CAREGIVERS COMPLACENT?
No, not at all.
We have found that most people feel less stress and anxiety with a WAVE system in place, making swimming more enjoyable for both the swimmers and caregivers.
Watch this excerpt from an interview with an aquatics director at a school system that uses WAVE in both of their pools.
WE'RE GREAT SWIMMERS. DO WE STILL NEED WAVE?
The truth is that the risk of drowning is always present. Even great swimmers can succumb to drowning due to unexpected fatique or illness, environmental changes, injuries and more.
And please remember, even if you or your family are great swimmers, NEVER swim alone, with or without a WAVE system.
MY SWIMMERS DON'T SUBMERGE. DO THEY STILL NEED TRACKERS?
DO THOSE WEARABLES REALLY STAY ON?
We've worked on the design for over two years, testing almost 100 versions on hundreds of different swimmers to arrive at a headset design that stays on securely during most swimming activities yet can be easily removed when leaving the water or exchanging with other users. Should a Tracker fall off, it will float, and most swimmers intuitively put it back on.
GoggleClips attach securely to goggle straps. As long as those goggles are on your swimmers' heads, they are being monitored by WAVE
BuddyTags attach quickly, easily yet securely via magnetic catches. They're easy to remove by adults, but very challenging for little ones.
KIDS WILL BE KIDS. WON'T THEY RESIST WEARING TRACKERS OR INTENTIONALLY CREATE FALSE ALERTS?
As for intentional alerts, our take is that setting off the WAVE alert is no different from setting off a fire alarm and should be treated as such. For those pranksters that intentionally cause an alert, we have found that swift removal from the water quickly corrects that behavior.
ARE THE WEARABLES SAFE?
HOW DOES THE BUDDY TAG WORK?
BuddyTags are attached quickly and securely using a two part magnetic clasp. We recommend positioning them on the back of the individual's waistline area and attaching it to their clothing (shirt, shorts, bathing suit).
For pets, an adapter enables the BuddyTag to be attached to the animal's collar.
If the wearer enters the water and the BuddyTag is submerged, the w10 will immediately notify you.
DOES WAVE PREVENT DROWNING?
WAVE is a powerful new tool to help you become immediately aware of possible drowning event just in case it was missed. But the truth is that only a human being can intervene to prevent a drowning.
That's why it is so important to never let anyone swim alone or rely solely on WAVE or any other layer of protection against drowning, including gate locks, pool fences, and others.
With responsible, vigilant human supervision and WAVE, there is much less risk each time your family goes near water.
HOW DO WE KNOW IF THE WEARABLES ARE WORKING?
The WAVE wearables are automatically activated when they detect motion, and enter a sleep mode to preserve battery life when not in use. (However while in sleep mode the w10 still monitors the wearable's status and battery level.)
You can always test the wearable (and system) by submerging the wearable into water for the preset period of time to activate the alert.
If a wearable is not working for some other reason, you will not be able to see it listed in the WAVE app.
If a wearable appears to be damaged in any way immediate discountinue using it and remove it from the system using the WAVE w10 Management App.
HOW LONG DO WEARABLES LAST? HOW DO I REPLACE THEM?
The wearables have a (non-replaceable) internal battery that is projected to last a very long time of 18 months based on swimming every day for 8 hours.
When the battery level gets low, the WAVE w10 Management app will notify you that the wearable needs to be replaced. You can order new wearables anytime at our online store or by contacting us.
You may also choose to participate in one of our subscription services plans which may include automatic wearable replenishment as specified intervals.
CAN SHARING THE WEARABLES SPREAD GERMS? WHAT ABOUT COVID-19?
WHY A WEARABLE? AREN'T VIDEO-BASED SYSTEMS BETTER?
IS WAVE A POOL ALARM?
No, not really.
Generally speaking, pool alarms are relatively "low-tech" devices that detect when something (usually 18lbs or more) enters your pool. They are typically used when a pool is not in use.*
* We are currently working on an accessory for WAVE that will also monitor backyard pools and alert you if any person or pet comes too close without your knowledge. Stay updated by subscribing to our email list.
WHERE CAN I USE THE w10?
The w10 is rechargeable, lightweight and portable, so you can monitor your family anywhere they swim, including clear water pools to remote, murky lakes. You can leave it wall-mounted for your backyard pool, take it to the beach or even on your family boat.
HOW DO I INSTALL WAVE? (SPOILER ALERT: YOU DON'T)
The WAVE w10 is wireless and rechargeable. Nothing goes in the pool exept your swimmers.
First, charge the w10 System Hub and connect it to your home's WiFi using our included app. (Note: WiFi is required only for setup, managing preferences, system updates, remote alerts and notifications. It is not required for normal operation.)
Next, you'll use the app to quickly configure your new wearables, and set up your preferences.
Once you've confirmed the system's range for your environment (typically ~150 feet) you simply place the w10 System Hub near the water.
As soon as your family puts on their auto-activated WAVE wearables, the system will immediately begin monitoring their status, alerting you if any may be at risk.
It's that simple.
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Designed in Connecticut USA
Never allow anyone to swim alone regardless of age or athletic ability.
WAVE products are designed to supplement vigilant human supervision.
© WAVE SYSTEMS INC | All rights reserved | Patents-pending | Designs subject to change.